"A company is known by the people it keeps"

ASSESSMENTS USA and Canada
Personality testing assessments for
employee and hiring evaluations.

 800-808-6311    805-934-5956
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Smart Employee Performance Management Tools
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Employee Motivation Tests

Team Building Tools

 

Applicant Screening System

Pre Employment Screening
Integrity Tests
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Job Matching/Job Fit Tools

Profile XT Assessment

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Local and Canadian:
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Customer Service Assessments
For Intelligent Customer Service Testing

Customers go where they are wanted and stay where they are appreciated. Our six Profiles Customer Service Assessment Tools, including specialized ones for Hospitality, Retail, Financial, and Healthcare, help you identify people who have the natural behavioral traits for great customer service. Using these surveys when you hire, promote, and train helps you:

  • Satisfy customers' service needs so your business prospers
  • Build credibility and trust
  • Strengthen your relationship with customers
  • Exceed customer expectations
  • Increase your customers' "life-span"
  • Improve order frequency
  • Make your customers feel valued
  • Get more customer recommendations and referrals
  • Build customer loyalty
  • Reduce customer problems

Our Customer Service Assessment Tools Include:

- The Customer Service Profile  This tool offers a more in-depth exploration of customer service ability, and is useful for hiring new employees, and coaching and mentoring existing employees.

The Customer Service Profile
Industry Specific Placement Reports
Hospitality

Retail

Financial

Healthcare

The Customer Service Profile - Perfect For Any Industry
The Hiring Report

The Coaching Report

The Individual Report

Brochure

Data Sheet

Quick Reference Guide

The Customer Service Perspective

Spanish & French Canadian Reports

Spanish Hiring Report

Spanish Coaching

Spanish Individual

French Hiring Report

French Coaching Report

French Individual Report

- The Profiles XT Customer Service Assessment  This tool provides optimal assessment of a staff member's capabilities and potential, and is ideally suited for selecting and coaching Customer Service Managers and Supervisors.

The Profiles XT Customer Service Assessment Downloads
The Placement Report

Coaching Report

Individual Report

Data Sheet

Quick Reference Guide

Brochure

 

SAVE MONEY & TIME
First--Check Out Your Candidate’s
Four Business Attitudes
Integrity, Work Ethics, Reliability,
& Substance Abuse Attitudes

Step One Survey II Report

Step One Survey II
"Quick Check" Report

Step One Survey II Brochure

Step One Survey II
Data Sheet

Quick Reference Guide

Internet Results Back in
15 Seconds

Put our Customer Service Assessment Tools
to work in your company today!

Call us TOLL FREE at 1-800-808-6311
805-934-5956


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Copyright © 2005 - All Rights Reserved. ASSESSMENTS-USA.com
Providing The Profile® employee personality assessment system.
Online employment personality testing software for employee screening, employee evaluations
and career assessments to predict psychological traits, job skills and performance.
Also offering Pre-employment/Employee Background Check services.