Customer Service Assessments For Intelligent Customer Service Testing

Customers go where they are wanted and stay where they are appreciated. Our six Profiles Customer Service Assessment Tools, including specialized ones for Hospitality, Retail, Financial, and Healthcare, help you identify people who have the natural behavioral traits for great customer service. Using these surveys when you hire, promote, and train helps you:

• Satisfy customers' service needs so your business prospers
• Build credibility and trust
• Strengthen your relationship with customers
• Exceed customer expectations
• Increase your customers' "life-span"
• Improve order frequency
• Make your customers feel valued
• Get more customer recommendations and referrals
• Build customer loyalty
• Reduce customer problems

Our Customer Service Assessment Tools Include:

- The Customer Service Profile  This tool offers a more in-depth exploration of customer service ability, and is useful for hiring new employees, and coaching and mentoring existing employees.

- The Profiles XT Customer Service Assessment  This tool provides optimal assessment of a staff member's capabilities and potential, and is ideally suited for selecting and coaching Customer Service Managers and Supervisors.

• Build customer loyalty
• Increase order size and frequency
• Eliminate customer problems and dissatisfaction
• Get referrals for new business
• Increase sales and profits

• Employees who are insensitive to customer needs and requests
• Employees who cause customer complaints
• Employees who just don't care
• Employees who overlook opportunities to "go the extra mile"
• Employees who give customers reasons to be receptive to your competitors' proposals

• An employee's or job applicant's aptitude for customer service
• The natural ability to care about your customers' satisfaction
• Who can do the job with coaching and training
• The desire to solve customer problems
• Initiative to "over-deliver" when called upon for assistance
• Ability to see opportunities for new business and bigger orders