CONFLICTS THE RIGHT WAY
How to Turn Losing Confrontations
into Win-Win Successes
Interpersonal conflicts are a
fact of life. Nobody is going to agree with everyone all of the time. But
that doesn't mean conflicts must have a destructive effect on those involved
– because there are right ways and wrong ways to resolve conflicts. In
fact, there are several “right” ways, and in this seminar you'll take a
look at how you can incorporate them into your organization.
Conflict resolution is the methodical
process of building relationships and finding ways to achieve win-win results.
If you begin by handling your current conflicts better and applying the
principles you learn in this seminar, the quality of your relationships
will improve and your individual, team, and organizational effectiveness
will rise considerably. We'll start the seminar by discussing the startling
facts about workplace conflict, what makes some conflict unhealthy, and
the symptoms leading to conflict. Then we'll explore how to:
Minimize friction before it turns into a disagreement
Approach conflict situations using the five styles: fighting, avoiding,
withdrawing, compromising, and initiating dialogue
Resolve disagreements using confrontation and problem solving, win-win
conflict resolution, image exchange, cognitive restructuring, and disarmament
of the opposition
Find a win-win solution
Foster trust to prevent future conflicts
The bottom line is this: It is
crucial to learn to manage everyday differences because unhealthy conflict
destroys good will and causes defensiveness, anger, blame, and resentment.
If you want to learn how to take control of conflict situations, come be
a part of this seminar!